27 September, 2021

Learning from and resolving boardroom conflict

Paul Randolph, barrister, professional mediator and expert in the psychological traits of conflict, examines the mindset of those who become entrenched in damaging boardroom disputes, and offers his expert tips on how to resolve matters quickly.

Conflict drains all those involved of three valuable commodities: time, energy, and money. It destroys morale, efficiency and productivity, and in turn, can devastate not only the commercial and professional interests of the people caught up in it, but also their health and family life. Why are such disputes not resolved swiftly, reasonably, sensibly and amicably? What strategies can parties adopt to resolve difficult conflict situations? The recent hostile vendetta between José Mourinho and Paul Pogba at Manchester United Football Club will have created considerable negativity and was patently draining for the entire organisation.

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