As Robert Swannell departs Marks & Spencer as chairman, he tells Board Agenda that he is optimistic about the role of M&S and wider business in a more sustainable, engaged and happy society.
If there’s a company in the UK that conjures up the essence of service to customers it is Marks & Spencer. Famed for its comfy underwear and high-quality food, M&S is an iconic brand known for its commitment to customers and, through its much-praised Plan A, a devotion to sustainability.
Much of the delivery of Plan A has happened under the watch of Robert Swannell, the department store’s chairman until September 2017.
Having led the board since 2011, Swannell has not only seen M&S’s development as a sustain
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