stakeholder accountability

23 March, 2020

Stakeholder accountability at risk from the Covid-19 crisis

It’s becoming clear that businesses responding to the Covid-19 crisis are putting their reputations on the line. As the pandemic increases in intensity and governments shut down whole countries to c...
Volkswagen, organisational reputation

5 February, 2020

How boards can learn to talk about ‘unspeakable’ issues

Organisational reputation is an increasingly critical issue for boards to consider and is certainly on a par with overseeing product quality and service delivery. Volkswagen Group is a useful case ...
revolutionary fist graffiti on wall

6 November, 2019

When fighting social injustice clashes with shareholder demands

The idea that business leaders are unsympathetic to social, political and economic concerns is largely a myth. Indeed, many leaders care deeply about such issues, but the reality is that society’s d...
CEO, political issues, speak out

14 October, 2019

Corporate activism: how CEOs should approach political issues

As the chaos and uncertainty of Brexit continues, the impact on UK business is starting to bite. Industry’s strategy of abstention and neutrality has materialised into a freeze on spending and hi...
ransomware, Ryuk ransom note

29 July, 2019

Ransomware attacks: what to do when the worst happens

It can cause bankruptcy and feel like a “violation”: Ransomware attacks are on the rise, enabling cybercriminals around the globe to extort vast sums of money from businesses while indiscriminatel...
global outsourcing

19 July, 2019

Outsourcing: the risks and rewards of a multi-faceted tool

Discussion of outsourcing has travelled a long way. Once used to cut costs, the process of transferring in-house processes and functions to an external provider has now become a core part of achieving...
social media, hashtag, reputation

28 May, 2019

Social media: when personal beliefs clash with corporate values

By its very nature, social media blurs our professional and private selves. When we put a disclaimer in our Twitter bio stating “Views my own, and do not reflect those of my employer”, we may feel...
whistleblowing, social media

8 March, 2019

Why boards need to support whistleblowers

Misselling financial products to meet bonus targets. Unsafe working practices on construction sites. Breach of food safety regulations putting consumers at risk of illness. Sexual favours for disaster...
corporate culture

12 October, 2018

Steps to strengthen boardroom culture, reputation and risk

In 2002, a team of European insurance supervisors built on their inside knowledge and a decade’s worth of experience of insurance company crise...
CSR, corporate social responsibility

25 July, 2018

When doing good garners bad press

In 2016, US companies donated a total of $18.6bn to charity. That s...