This report explores the drivers of change that are shaping the future of the retail sector. It reveals important trends that are causing new consumer behaviours and examines some of the likely impacts that these developments will have on future retail environments and service offerings. In this report we explore several themes that have emerged from our ongoing conversations with stakeholders, including retailers, developers, designers, architects, futurists, retail trends analysts and behavioural scientists. We believe that our insights will be of value to all entities operating in the global retail sector.