This study focuses on the role of the company secretary, an executive position that usually reports directly to the chairman and is the key point of contact for other board members. It examines the expectations of stakeholders, board dynamics and the interactions of other board members and their views, identifying evidence of high performance and the characteristics of best practice.

In the context of stricter governance regimes, new disclosure metrics, and greater competitive pressures on boards, the secretariat is a strategic function. This is a collaborative study between the Institute of Chartered Secretaries and Administrators (ICSA) and Henley Business School.