When my team members come to me with issues, I try to get under the surface and understand how I can get on their level. Empathy is an absolute necessity for businesses, and this book is a great resource on the way it plays into the leadership, brand, and culture for companies of all sizes.
The Empathy Edge: Harnessing the Value of Compassion as an Engine for Success
Author – Maria Ross When my team members come to me with issues, I try to get under the surface…