Arleen McGichen is president of the Chartered Institute of Internal Auditors, and group chief audit officer at Royal London Group. She was previously head of internal audit for Virgin Money and Ignis Asset Management (part of The Phoenix Group), and harnesses more than 24 years’ experience in audit and risk management roles in the financial services sector. Arleen has an MSc in risk management, investment management (IMC), along with treasury qualifications (CertT), and is a member of the Chartered Institute of Bankers in Scotland. She was awarded the George Leslie Kerr prize by the Institute.