A glance at the business press reveals just how quickly the landscape is changing for financial services.
If it isn’t technology it’s the fall out from the global pandemic forcing boards to rethink their resilience and business strategy. Everything from the way staff work to the technology they, and customers, use presents financial services firms with major challenges.
That’s why Board Agenda brought together an all-star cast of experts to explore the future for financial services firms and how they will adapt to a growing range of developments.
Clara Durodié, a board director, fintech expert and author on the role of artificial intelligence in business, is joined by Elizabeth Stheeman, a non-executive with Edinburgh Investment Trust and a member of the Bank of England’s policy committee, and Dr Kern Alexander, professor of banking regulation at the University of Zurich and author of the book Brexit and Financial Services.
Together the panel mapped the developments affecting the sector and explored the likely response. And it is no small agenda. The pandemic has caused thousand of employees to work from home, raising a host of issues around cybersecurity and confidentiality. Remote working has also triggered a reappraisal of employee welfare, the management and retention of staff, and the way career progression will evolve in a hybrid working environment.
Elsewhere, the evolution of technology looms large. The continuing development of AI and blockchain both demand an intense focus from boards to make the right strategic decisions. The closure of branches and a switch to online service provision has raised real questions about the role of financial institutions in society.
Hear now from our expert panelists about how boards in financial services, can navigate the challenges ahead, as the world emerges from the pandemic.
The Board Agenda webinar ‘What’s Next for Boards in Financial Services’ is available on demand now. Register here