Digitalisation of the workplace has been heralded as key to organisational effectiveness, learning and agility. But is this future as perfect as it seems?
The coronavirus pandemic has created an opportunity for companies to rapidly advance the scope of their digital ambitions. Significant changes have already taken place in sectors including retail, travel and education—but to what extent will these developments be short or longer term? On the surface, many boardrooms have responded well to meeting and voting from a distance. This has allowed them to “cut out the politics and get to the heart of the matter”, as one interviewee from our ongoing study of boardroom effectiveness commented. However, from this point forward the board will need to pay particularly close attention to any new digital technology introduced by management and assess its strategic and operational implications